Frequently asked question

FAQS

General FAQ’s

How do I open an account with ZentroFx?

You can apply for an account with ZentroFx online. Start your application now.
I forgot my username or password. How do I retrieve them?

If you forgot your userid, please contact us for assistance. If you forgot your password, please use our password reset page and fill in your userid and email. You’ll then receive an email with your password.
What information do I need when opening an account?

We will need you to provide us with your name and address to establish your identity. Typically, we can verify your identity instantly.
How can I fund my account?

You can easily fund your account by logging in to MyAccount and visiting the Funding page.
How will my withdrawal be processed?

Withdrawals can be submitted through MyAccount and are processed in the order funds were received.